Appointments and rescheduling
Books check-ups, hygiene and consultations into the right clinician's diary with the correct appointment length.
Dental & medical
The chair sits empty
for forty minutes.
Someone cancelled at nine. Nobody had a free hand to work the waitlist. That gap is pure lost revenue, and it happens several times a week in most practices. Filling it is a phone job, and phone jobs are exactly what gets dropped when the clinic is busy.
Where it leaks
01
Cancellations are never refilled
Refilling a slot means calling down a list while three patients wait in reception. It does not get done, and the hour is gone. An agent can work that list within two minutes of the cancellation landing.
02
Nobody answers between patients
Your receptionist is escorting, sterilising, taking payment and handling insurance. The phone rings through all of it, and new-patient calls are the ones that do not call back.
03
Anxious patients ring out of hours
Pain does not wait for opening time. The evening call needs to reach a person if it is genuinely urgent — and needs to be booked, calmly, if it is not.
What the system handles
Emergency triage
A defined list of symptoms triggers immediate transfer or a call-back to the on-call number. The rules are yours, written down and approved before launch.
Waitlist filling
Works your cancellation list the moment a slot opens and confirms the first patient who accepts.
Recall and hygiene reminders
Outbound reminders for six-month recalls, so the diary fills from your existing patient base.
Treatment and cost questions
Explains what a procedure involves in general terms and books a consultation for anything specific.
How it sounds
An ordinary
conversation.
Illustrative, not a recording. On a call we will dial a live agent and hand you the phone instead — that is a better test than anything written down.
Inbound call · 19:52 · after hoursTranscript
Caller
Hi, my crown came off this evening. Is that something I need to come in for urgently?
Aurum
Sorry to hear that. Is there any pain or bleeding at the moment?
Caller
No pain, it just came away cleanly.
Aurum
That is usually not an emergency, but we should see you soon. Dr Petrova has 09:20 tomorrow or 14:00 on Thursday. Which suits you better? And please bring the crown with you.
Booked · 30-minute slot · reminder scheduled
Questions from this sector
Will it give clinical advice?
No. That boundary is written into the system before it goes live and we test it deliberately during handover. It asks screening questions to decide urgency, then books or escalates. It never diagnoses, never recommends treatment, and never comments on medication.
How does it know what is an emergency?
You define it, in plain language, during the design step. Typically: uncontrolled bleeding, facial swelling, trauma, severe pain. Those trigger immediate transfer to your on-call number rather than a booking.
Is patient data safe?
Calls and records sit on EU infrastructure, encrypted, with access limited to you. For practices with a DPO we will walk them through the data flow before signing. Ask for it — a supplier who cannot explain their architecture is the wrong supplier for a clinic.
Start with the audit
Find out what you
are actually missing.
Twenty minutes. We call your business the way your customers do — evening, weekend, second language — and send you the log. Yours to keep either way.
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