Room and rate enquiries
Quotes room types, inclusions and seasonal rates exactly as you set them — never improvising a price to be helpful.
Hotels & guest houses
A booking call at
23:40, in German.
Nobody staffs a front desk for that call, and it is worth more than most of the calls that arrive during office hours. A guest who cannot reach you does not leave a message — they phone the next property on the list.
Where it leaks
01
The line goes quiet at 20:00
Reception closes, the switchboard rings out, and the enquiry becomes someone else's booking. Direct reservations are the ones that carry no commission, which makes them precisely the ones you cannot afford to drop.
02
Guests do not all speak your language
A property that sells to foreign visitors and answers in one language is turning away the segment with the highest average spend. Two rings of confusion is enough for most callers to hang up.
03
The desk is with a guest at check-in
The busiest hour on the floor is the busiest hour on the phone. One line, one person, and a lobby full of people who came in person and expect to be looked at.
What the system handles
Reservations and modifications
Takes dates, guest count, room type and contact details, then writes the booking into your calendar or PMS.
Foreign-language callers
Detects the language on the first sentence and continues in it. Bulgarian, English, German, Russian and thirty more.
Directions, parking and facilities
The questions your desk answers forty times a week: how to reach you, where to park, spa hours, breakfast times, pets.
Group and event enquiries
Recognises a five-room-plus request, takes the details, and routes it to your manager by email rather than quoting.
How it sounds
An ordinary
conversation.
Illustrative, not a recording. On a call we will dial a live agent and hand you the phone instead — that is a better test than anything written down.
Inbound call · 23:41 · GermanTranscript
Caller
Guten Abend — haben Sie ein Doppelzimmer für Freitag und Samstag frei?
Aurum
Guten Abend! Ich prüfe das gerne für Sie. Für zwei Nächte, Freitag bis Sonntag — für wie viele Personen?
Caller
Zwei Erwachsene.
Aurum
Sehr gut. Unser Doppelzimmer kostet 120 Leva pro Nacht, Frühstück inklusive. Darf ich Ihren Namen und eine Telefonnummer zur Bestätigung notieren?
Booking written to the property calendar · confirmation SMS sent
Questions from this sector
Can it see real availability?
Only if we connect it to a system that holds it. Wired to your PMS or channel manager, it quotes live availability. Without that connection it takes the enquiry, confirms the details, and flags it for you rather than promising a room it cannot verify — which is the safer default and how most properties start.
What about OTA bookings?
Those keep working exactly as they do now. The point of this system is the direct channel: the calls and messages that would otherwise be lost, where you pay no commission at all.
Will it handle complaints?
It apologises, records what happened, and offers to connect the guest to the duty manager. It does not negotiate compensation or argue. Anything with heat in it goes to a person.
Start with the audit
Find out what you
are actually missing.
Twenty minutes. We call your business the way your customers do — evening, weekend, second language — and send you the log. Yours to keep either way.
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