AI receptionists
Answers on the first ring, day or night. Knows your hours, services and prices. Books, reschedules, and hands off to a human when the caller asks.
- Inbound and overflow
- Live transfer rules
- Call recordings and transcripts
AI systems studio
The calls you
never hear.
A service business misses a third of the people trying to reach it — after hours, mid-service, on a channel nobody is watching. We build the systems that catch them, answer them in their own language, and put the work in your calendar.
Intake ledger · live
Demo tenant
Handled this month · 1,247 — none of it by a human
37%Of calls to small businesses go unanswered
78%Of buyers pick whoever replies first
6hAverage reply time to a social message
1 in 3Enquiries arrive outside opening hours
Industry benchmarks, not client results. Your own numbers come out of the audit in week one.
01 — The gap
Nobody is losing
customers on purpose.
The front desk is with a customer. The phone rings out. The message sits in an inbox until Monday. By then the caller has booked somewhere else and you never learn their name.
Hiring solves eight hours of it, five days a week, and costs more every year. The rest of the week is the part that quietly compounds — evenings, weekends, holidays, the lunch hour, the second line ringing while the first is busy, the German-speaking guest who gives up after two rings.
That is the gap we work in. Not replacing your team — covering the hours and the channels your team cannot.
02 — What we build
Six systems.
One operator.
The six most clients start with, out of eight we build. Each runs on its own and reports into the same place — you add the next once the first has paid for itself.
Conversational agents
One agent across web chat, Messenger, Instagram, WhatsApp and Viber. Same knowledge, same tone, replies in seconds rather than hours.
- Omnichannel inbox
- Grounded in your own documents
- Human takeover at any point
Scheduling & reminders
Writes straight into Google, Outlook or Apple Calendar. Respects buffers, notice periods and staff rotas. Confirms by SMS and chases no-shows.
- Double-booking protection
- Automatic confirmations
- No-show recovery
Lead capture & follow-up
Every enquiry lands in your CRM with a name, a number and a reason. Sequences run until someone replies, then stop cleanly.
- CRM sync
- Multi-touch sequences
- Dormant-customer reactivation
Workflow automation
The repetitive middle of the business — quotes, intake forms, invoices, supplier emails, data moving between systems that were never meant to talk.
- Document processing
- System-to-system integration
- Approval routing
Reporting
A monthly account of what the system did: calls handled, bookings made, hours covered, questions it could not answer yet. Then we fix those.
- Live dashboard
- Monthly written review
- Quality scoring on transcripts
03 — How an engagement runs
Four weeks from
first call to live.
A real sequence, in order. Nothing is billed as “discovery” while nothing gets built.
01
Audit
We call your business the way a customer would — at 19:00, on a Saturday, in a second language — and count what happens. You get the raw log, whether or not you hire us.
02
Design
We write the agent's brief the way you would brief a new hire: what it knows, what it must never say, when it escalates, how it books. You approve it before anything is deployed.
03
Deploy
Number connected or calls forwarded, calendar linked, CRM wired, fifteen scripted test calls run and signed off. You keep your existing number and your existing tools.
04
Operate
We review real conversations every week for the first month, then monthly. Every gap the system hits becomes a correction. This is the part most agencies skip.
04 — Proof
No testimonials.
Phone numbers.
There are no five-star quotes on this site. They cost an afternoon to write, they prove nothing, and you have no way to check them from the outside.
What you get instead: the names and numbers of businesses currently running our systems, and no one from Aurum on the call. Ask them what broke, what took longer than promised, and whether they would sign again.
Before any of that, the audit gives you your own numbers about your own business — free, and yours to keep either way.
Start with the audit
Find out what you
are actually missing.
Twenty minutes. We call your business the way your customers do and send you the log. No deck, no obligation, and the findings are yours either way.