You own it
Every workflow, prompt, number and integration is built in accounts you control. Stop working with us and it keeps running. No lock-in, no hostage data.
Services
Everything we build,
and what each one changes.
Eight systems. Start with one. We only recommend the next once the first has paid for itself — and we will tell you plainly when a problem does not need AI to solve it.
The catalogue
Voice
AI receptionists & voice agents
A voice on your line that answers on the first ring at any hour, in any of thirty-plus languages, and sounds like a person rather than a phone tree. It knows your hours, your services and your rules, and it hands the call to a human the moment someone asks for one.
- Inbound answering and overflow when the line is busy
- Outbound call-backs and confirmation calls
- Live transfer with warm hand-off rules
- Recordings, transcripts and searchable call history
- Voice cloning, where you want the caller to hear you
What changes: the phone stops being a queue and starts being a channel that always converts.
Messaging
Conversational agents on every channel
One agent, one knowledge base, every inbox. Web chat, Facebook Messenger, Instagram DMs, WhatsApp, Viber and email answered in seconds instead of hours, with the same tone and the same facts on each.
- Unified inbox across all channels
- Answers grounded in your own documents, not invented
- Automatic language detection and switching
- One-tap human takeover mid-conversation
- Handover notes so your team never reads from scratch
What changes: first reply time drops from hours to seconds, which is usually the whole ball game.
Booking
Scheduling, confirmations & reminders
Bookings written directly into the calendar you already use, with the constraints you already work under: staff rotas, buffers, notice periods, room or chair availability. Confirmations go out automatically, and so do the reminders that stop no-shows.
- Google, Outlook and Apple Calendar sync
- Double-booking protection and buffer rules
- SMS and email confirmations
- Reminder sequences timed to your no-show pattern
- Self-serve rescheduling without a phone call
What changes: your calendar fills itself and empties less.
Pipeline
Lead capture, routing & follow-up
Every enquiry becomes a record with a name, a number and a reason for calling, routed to the right person and followed up until someone answers. Nothing sits in a notebook, and nothing goes cold because a Friday got busy.
- CRM sync and automatic record creation
- Rule-based routing by service, value or location
- Multi-touch follow-up that stops on reply
- Dormant-customer reactivation campaigns
- Quote and proposal drafting from call context
What changes: the leads you already paid for stop leaking out of the bottom.
Back office
Workflow & document automation
The repetitive middle of the business: intake forms, quotes, invoices, supplier emails, compliance checks, and data moving between two systems that were never designed to talk to each other.
- Document reading, extraction and filing
- System-to-system integration and data sync
- Approval routing and internal notifications
- Recurring report generation
- Custom internal tools where nothing off-the-shelf fits
What changes: hours a week come back to the people you pay for judgement, not typing.
Support
Knowledge agents & customer support
An agent that has actually read your manuals, policies and past tickets, answering the questions your team answers forty times a week — and escalating the ones it should not touch.
- Retrieval grounded in your own documentation
- Strict escalation rules for anything sensitive
- Answer quality scoring on every conversation
- Gap reporting: what it could not answer, weekly
- Internal mode for staff-facing knowledge search
What changes: your team handles the hard half of support and nothing else.
Visibility
Dashboards, reporting & quality control
You should be able to see what the system did without asking. A live dashboard, a written monthly review, and transcript-level quality scoring so problems surface before a customer finds them.
- Live operations dashboard
- Monthly written performance review
- Conversation quality scoring and coaching notes
- Alerting on failures and unusual volume
- Exportable data — it is yours, always
What changes: you stop taking anyone's word for whether it is working.
Foundations
AI strategy & custom builds
For businesses past the obvious wins: multi-agent systems, proprietary tooling, and an honest roadmap of what is worth automating in what order — including the parts we recommend you do not automate at all.
- Automation opportunity audit and prioritisation
- Multi-agent orchestration
- Custom model and retrieval pipelines
- Security, data residency and GDPR review
- Team training and handover documentation
What changes: you get a plan instead of a pile of disconnected tools.
What is always included
A person on the other end
The people who designed your system are the people who answer when something breaks. No account manager layer between you and the build.
Honest limits
We write down what the system will not do before it goes live — medical advice, payments over the phone, promises about availability it cannot verify.
Start with the audit
Find out what you
are actually missing.
Twenty minutes. We call your business the way your customers do and send you the log. No deck, no obligation, and the findings are yours either way.