Instant viewing enquiries
Answers on the first ring or the first message, offers available slots, and books the viewing while interest is live.
Real estate
A viewing request
decays in hours.
Property enquiries have the shortest shelf life of any lead type in this list. Someone browsing at nine in the evening will contact four agents, and the one who replies first books the viewing. Not the best agent. The first.
Where it leaks
01
Enquiries arrive in the evening
People look at property after work and at weekends. Agents are viewing, valuing and driving during those exact hours.
02
Every agent gets the same portal lead
When a listing goes out on the portals, the enquiry lands with several agencies at once. Response speed is the entire competitive advantage and it is measured in minutes.
03
Unqualified viewings burn Saturdays
A viewing with someone who has not spoken to a lender is a wasted afternoon. Two questions at first contact would have caught it.
What the system handles
Listing questions
Answers on price, size, floor, parking, service charge and availability from your live inventory data.
Buyer qualification
Asks the questions agents skip when they are rushing: budget, finance status, timeline, chain position.
Follow-up until a decision
Sequences that keep going until the buyer replies yes or no, then stop cleanly.
Vendor and landlord enquiries
Recognises a valuation request and routes it straight to the person who wants that call most.
How it sounds
An ordinary
conversation.
Illustrative, not a recording. On a call we will dial a live agent and hand you the phone instead — that is a better test than anything written down.
Web chat · 21:47Transcript
Client
Is the two-bed on Oborishte still available? Can I see it this week?
Aurum
It is still available. I can offer Wednesday at 18:00 or Saturday at 11:00 — which suits you? And are you buying with a mortgage or cash?
Client
Saturday. Mortgage, we have an agreement in principle already.
Aurum
Perfect — that helps a lot. Saturday at 11:00 is booked. Could I take a mobile number so the agent can confirm the entrance code on the day?
Viewing booked · buyer qualified · agent notified
Questions from this sector
Can it pull from our listing database?
Yes, where there is an API or a feed to connect to. Otherwise it works from an inventory sheet we sync on a schedule you set. The second option is less elegant and still beats an unanswered phone at nine in the evening.
Will it negotiate on price?
No, and you should not want it to. It states the asking price and routes any offer to an agent. Price conversations are where your commission is earned.
What about property details it gets wrong?
Everything it says comes from the data you provide, and it is set up to say it will confirm rather than guess. Wrong information on a property is a legal exposure, not just an embarrassment, so nothing gets invented.
Start with the audit
Find out what you
are actually missing.
Twenty minutes. We call your business the way your customers do — evening, weekend, second language — and send you the log. Yours to keep either way.
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